Missing scores can be caused by a number of reasons:
If a pupil does not score high enough on a section they are not put forward to the next section. The four sub-sections appear in the order Addition, Subtraction, Multiplication and Division. A pupil will only be presented with the Subtraction section if they have scored an Addition score greater than 5 years. They will only be presented with the Multiplication section if they have scored a Subtraction score greater than 7 years. Finally, a pupil will only be presented with the Division section if they have scored a Multiplication score greater than 8 years
This module has three sub-sections; Word Recognition, Decoding and Comprehension. A pupil will only be presented with the Comprehension section if they have scored highly enough in the Word Recognition and Word Decoding sections. Those pupils who do not achieve sufficiently high Word Recognition and Word Decoding scores to access the Comprehension module during the assessment are credited with the minimum Comprehension score in the calculation of the composite Reading score.
If a pupil has not understood and been able to answer the example Non Verbal questions they will not be put forward to the main assessment
Alternatively, it is possible that some data was saved to a location on the computer where the assessment was administered due to it failing to return automatically. The most common places to check are in the software folder and the desktop (You may need to log in with the same login used during the assessment to check here). If you cannot locate the files, the next step is checking with the person who installed the software to find out if they can locate the files. (In the Non-Web version, they may have specified a default save location for backups)