I can’t get past the Registration Key Check page. How do I fix this?

This is sometimes caused by your firewall settings or your web browser having cookies stored that are no longer valid for the assessment.

Please clear the cache and cookies on your machine using the guidance below:

CHROME

• Click the Menu button in Chrome (normally located in the top right of the screen):
• In the menu click Settings
• On the Settings screen, click Show advanced settings...
• Under the Privacy section, click Clear browsing data...
• In the box that appears:
• Set Obliterate the following items from to the beginning of time
• Make sure that only Cached images and files is ticked – untick all other boxes
• Click Clear browsing data.

FIREFOX

• Click the Menu button in Firefox (normally located in the top right of the screen):
• In the menu click Options
• A new tab will open - on the left of the screen, select Advanced
• Select the Network tab
• Under Cached Web Content, click Clear Now.

INTERNET EXPLORER

• Click the Tools button in Internet Explorer (normally located in the top right of the screen):
• Select Safety
• Click Delete browsing history...
• In the box that appears, ensure that only Temporary Internet files is ticked - untick all other boxes
• Click Delete.

OPERA

• Click the Opera button in the top left of Opera to open the menu
• In the menu click History
• Click Clear Browsing Data...
• In the box that appears:
• Set Obliterate the following items from to the beginning of time
• Make sure that only Empty the cache is ticked – untick all other boxes
• Click Clear browsing data.

SAFARI 8.0+ (Mac)

*** Important - this will remove ALL website data, not just the cache.

• Open Safari, and then click Safari in the top left of the screen
• Click Preferences
• In the window that appears, click the Privacy tab
• Click Remove All Website Data...
• Click Remove Now in the pop-up window that appears.