What if something goes wrong? (Web Only Version)

You will see the following dialog box if the system is unable to save results back to CEM:

(Note: All screenshots are from Google Chrome.)

You need to check the .CSF file has correctly saved to the ‘downloads’ folder.

If the results file has saved correctly, you will see a “CEM_RESULTS_FINAL_XXX.CSF” (where XXX is a long string of numbers and letters) file appear in the bottom left-hand corner of the browser window. This may look slightly different, in different browsers. You can also open the browser’s ‘downloads’ folder and check if a result file with that name has appeared with a creation date/time within the last minute or so.

We recommend invigilators copy this file immediately to a USB drive or a common server location, to facilitate easy upload to CEM.

If you are satisfied the results have saved correctly, you can click YES. You will then see the following dialog, and the test will finish as normal:

If the file has NOT saved correctly, you should click NO, and the system will attempt to save the results again.

The system attempts to save the file to the ‘downloads’ folder up to five times and you will see the same dialog each time, assuming you do not click Yes.

If you are still unable to verify a file has saved to the ‘downloads’ folder, you will be taken to the copy & paste dialog.

The copy & paste dialog

As a last resort, when the user has clicked NO five times, the system will display a dialog containing the raw result XML and a COPY button. Users should click the COPY button and then paste the contents into a Notepad (or similar) file and return it to CEM by e-mail (CEM@cambridge.org).

Locating .CSF files

It is essential invigilators are aware of the save failover routine and instruct candidates to put their hand up if they see any of the above screens. 

However, some candidates may forget to tell the teacher and simply click ‘Yes’ when they see the Save Failover Dialog and close down the assessment.
The teacher will need to ask the candidate to log into the machine where they took the test, open the internet browser ‘downloads’ folder and look for the .CSF file. If this has happened for several pupils, they will need to do it several times. This is why it is best to copy the files to a USB stick or central file server when it happens.

Uploading .CSF files

Invigilators will need to return the .CSF files to CEM. To return the assessment results, use the ‘Result Upload’ tab as shown below for each assessment:
Go to the Assessment Centre and select ‘Return results’ to upload your .CSF files.