Sometimes the system is unable to save results back to CEM. This usually happens because one or more of the following applies:
- Loss of internet connectivity
- The Firewall / filtering is blocking communications with CEM’s servers
- Saturation of a school’s network bandwidth (e.g., too many students accessing WiFi for large
data transfers, simultaneously)
If this happens during the assessment, the student will be able to complete the assessment, and
they will see the following warning at the end:
We call this the save failover process. The invigilator needs to check the .CSF file has correctly saved to the ‘Downloads’ folder.
If the save failover has saved correctly, the user will see a “CEM_RESULTS_FINAL_XXX.CSF” (where
XXX is a long string of numbers and letters) file appear in the bottom left-hand corner of the browser window. This may look slightly different, in different browsers. The invigilator can also open the browser’s ‘Downloads’ folder and check if a result file with that name has appeared with a creation date/time within the last minute or so.
We recommend invigilators copy this file immediately to a USB drive or a common server location,
to facilitate easy upload to CEM.
If you are satisfied the results have saved correctly, they can click YES. You will then see the
following dialog, and the test will finish as normal:
If the file has NOT saved correctly, the invigilator should click NO, and the system will attempt to
save the results again. The system attempts to save the file to the ‘Downloads’ folder up to five times, and the user will see the same dialog each time, assuming they do not click YES.
If you are still unable to verify a file has saved to the ‘Downloads’ folder, you will be taken to the
copy & paste dialog.
As a last resort, when the user has clicked NO five times, the system will display a dialog containing
the raw result XML and a COPY button. Users should click the COPY button and then paste the
contents into a Notepad (or similar) file and can drag and drop for file into the Submit result pop
up window.
It is essential invigilators are aware of the save failover routine and instruct candidates to put their hand up if they see any of the above screens. However, some candidates may forget to tell the teacher and simply click YES when they see the Save Failover Dialog and close down the assessment.
The teacher will need to ask the candidate to log into the machine where they took the test, open the internet browser’s ‘Downloads’ folder and look for the .CSF file. If this has happened for several students, they will need to do it several times. This is why it is best to copy the files to a USB stick or central file server when it happens.
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